YASH Technologies

IT Service Desk Consultant

YASH Technologies

full-time

Posted on:

Location Type: Office

Location: Bangalore • 🇮🇳 India

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Job Level

Mid-LevelSenior

Tech Stack

Linux

About the role

  • Act as primary contact point for end users via phone, chat, and self-service tickets
  • Qualify and open tickets for remediation of events
  • Triage tickets to respective teams and follow up until closure
  • Regularly update and follow up on tickets in the queue
  • Provide remote support and troubleshooting for hardware, OS, and software issues
  • Troubleshoot email flow and Outlook client issues and basic O365 administration
  • Manage a variety of technically complicated tasks effectively and document resolutions
  • Train other engineers as required and maintain high level of customer relationship skills
  • Work rotational shifts and adhere to ITIL standards for infrastructure management

Requirements

  • Experience: 3-5 Years (job header)
  • Mandarin + English speaking candidate needed (fluent in oral and written Mandarin and English)
  • 2-4 years call taking profile with core Help Desk skills
  • 3+ years experience supporting multiple OS versions
  • Remote support and troubleshooting skills
  • Understanding of basic hardware accessories/devices and peripherals
  • Basic understanding of Enterprise IT infrastructure
  • Basic knowledge of Active Directory
  • Basic O365 Administration using Office365 Admin Console
  • End-user support, OS troubleshooting and support (Windows, Mac, Linux)
  • Basic software troubleshooting and support (MS Office, messengers, Outlook)
  • Good knowledge in utility software such as Antivirus
  • Exposure/practice of ITIL standards for Infrastructure management; ITIL V4 Foundation training or certification
  • Excellent oral and written communication skills
  • Strong writing and documentation skills and ability to train other engineers
  • Willingness to work in rotational shifts
  • Bachelor’s or Master’s Degree in Computer Engineering or Information Technology (preferred)
  • Certifications: ITIL V4, Modern Desktop Administrator (MD-103) recommended
Benefits
  • Flexible work arrangements
  • Inclusive team environment
  • Career-oriented skilling models and continuous learning
  • Training and certification support (MD-101 post hiring, ITIL V4 Foundation, MD-102/MD-103)
  • Stable employment with a supportive and ethical corporate culture
  • Support for realization of business goals
  • Hyperlearning workplace promoting unlearning and relearning

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Help Desk skillsRemote supportTroubleshootingActive DirectoryO365 AdministrationOS supportSoftware troubleshootingUtility softwareEmail flow managementDocumentation
Soft skills
Customer relationship skillsCommunication skillsWriting skillsTraining skillsOrganizational skillsInterpersonal skillsProblem-solving skillsAttention to detailAdaptabilityTeam collaboration
Certifications
ITIL V4Modern Desktop Administrator (MD-103)