Customer Experience Specialist

. Act as a brand ambassador and trusted advisor for customers.

Posted 7/2/2026full-timeMelbourne • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Key responsibilities & impact

Act as a brand ambassador and trusted advisor for customers.
Provide high-quality support and guidance through various channels.
Help users navigate their queries quickly and efficiently.
Engage in proactive call campaigns to assist customers.
Utilize modern tools and technology, including Generative AI, for customer support.
Manage and resolve customer cases using platforms like Salesforce.
Adapt to the evolving CX strategy and product landscape in a high-change environment.

What you’ll need

You bring experience from a service environment where you have successfully worked towards service levels and quality targets.
Your communication style is clear, concise, and authentic, whether you are writing an email or speaking on the phone.
You possess the confidence to make proactive outbound calls and the initiative to self-manage your daily tasks.
A growth mindset and a readiness to consistently learn and build knowledge are essential to your success.
You are a committed team player who proactively assists others and builds relationships through trust.
Proficiency with IT tools like Microsoft Office or Google Suite is required, and experience with accounting systems or case management tools is a bonus.

Comp & perks

None specified 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer SupportService Level ManagementQuality Target AchievementCase ManagementProactive Call Campaigns

Soft Skills

Team PlayerRelationship BuildingGrowth MindsetSelf-ManagementClear Communication