Delivery & Change Manager – CX

Xero

Change & Delivery Manager leading strategic integration of initiatives for customer growth in Auckland. Focus on continuous improvement in the Customer Growth & Experience team.

Posted 6/15/2026full-timeAuckland • 🇳🇿 New ZealandMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Drive pivotal transformations across the Customer Growth & Experience team
Direct the strategic integration of technology, processes, and people initiatives
Foster an environment of continuous improvement
Ensure projects deliver intended value while embedding a culture of agility, collaboration, and customer-centricity
Design and implement change management strategies
Deliver hands-on project management across diverse portfolios
Build robust communication channels with leadership and stakeholders
Identify and mitigate operational risks across active projects

Requirements

What you’ll need

Proven background in leading strategic projects and navigating complex change initiatives
Exceptional communication and interpersonal skills
Naturally high EQ
Advanced analytical and strategic thinking capabilities
Strong prioritisation habits
Project or change management certification, or experience within a customer-focused organisation is a plus

Benefits

Comp & perks

Flexible working model
Access to modern, vibrant office spaces
Designated boost days for team workshops and social connection

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementchange managementstrategic integrationanalytical thinkingrisk mitigation

Soft Skills

communicationinterpersonal skillsemotional intelligencestrategic thinkingprioritizationcollaborationcustomer-centricity

Certifications

project management certificationchange management certification