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Customer Experience Specialist – Accounting
XeroCustomer Experience Specialist delivering world-class support to customers for Xero products. Collaborating with team members to solve issues and empower users in making the most of Xero's features.
About the role
Key responsibilities & impact- Provide world-class support and guidance to customers
- Help customers unlock the value of Xero’s features
- Use proactive outreach and efficient problem-solving
- Collaborate with the Customer Experience team to deliver high-quality support
- Embrace new tools including Generative AI
- Use case management applications like Salesforce
Requirements
What you’ll need- Strong foundation in accounting or bookkeeping, either through a completed qualification or current studies (e.g. AAT Level 4, or equivalent)
- Clear and concise communication style
- Experience in a service-oriented environment
- Ability to build trust and maintain positive relationships
- Confident decision-making skills
- Comfortable using IT suites such as Google Workspace or Microsoft Office
- Ability to adapt to change and take accountability
Benefits
Comp & perks- Competitive salary
- Flexible working hours
- Professional development opportunities
- Collaborative team culture
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
accountingbookkeepingcase management
Soft Skills
communicationproblem-solvingcollaborationtrust-buildingdecision-makingadaptabilityaccountability
Certifications
AAT Level 4