Customer Experience Specialist

Xero

Customer Experience Specialist supporting Xero customers through inquiries across various channels. Provide high-quality guidance and assistance to enhance customer experiences.

Posted 4/22/2026full-timeMilton Keynes • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

provide high-quality support across all channels, such as phone, email, and chat
proactively engage with customers to help them maximise the benefits of Xero
make proactive and reactive outbound calls to manage and resolve inquiries
stay up-to-date with Xero product changes and record case details

Requirements

What you’ll need

prior experience in a service environment
proven problem-solving and resolution skills
ability to communicate clearly and concisely, both written and verbally
comfort and confidence in making outbound calls
demonstrate initiative, self-management skills, and flexibility
proven team player with a willingness to assist and collaborate

Benefits

Comp & perks

Xero brand ambassador
providing timely, high-quality support and guidance to customers
empathy, actively listening, and delivering high customer satisfaction
managing customer inquiries to resolution
escalating unresolved issues appropriately
working collaborative in the Customer Experience (CX) team

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

problem-solvingcommunicationself-managementflexibilityteam playerinitiativecollaborationcustomer engagementinquiry resolutionoutbound calling