Customer Experience Specialist – Accounting

Xero

Customer Experience Specialist providing critical support and guidance to small businesses. Emphasizing effective problem-solving and proactive outreach to enhance customer experience.

Posted 4/22/2026full-timeMilton Keynes • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide world-class support and guidance to small business owners, bookkeepers, and accountants
Become a trusted advisor and help customers unlock the full value of Xero’s features
Support customers through a mix of reactive support and proactive calls
Embrace new tools and technology to enhance delivery of customer experience
Use case management applications like Salesforce to capture details
Apply accounting fundamentals to resolve queries

Requirements

What you’ll need

Strong foundation in accounting or bookkeeping, either through a completed qualification or current studies (e.g. AAT Level 4, or equivalent)
Clear and concise communication style
Experience in a service-oriented environment where you have successfully met quality targets
Natural ability to build trust and maintain positive relationships
Comfortable using IT suites such as Google Workspace or Microsoft Office
Ability and willingness to adapt to change

Benefits

Comp & perks

Flexible working hours
Opportunity for professional development
Supportive work culture

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

accountingbookkeepingcase managementcustomer support

Soft Skills

communicationrelationship buildingadaptabilitytrustworthiness

Certifications

AAT Level 4