Xero

Senior Director of Communication, Product

Xero

full-time

Posted on:

Location Type: Hybrid

Location: San Mateo • Arizona • California • United States

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Salary

💰 $166,000 - $245,000 per year

Job Level

Senior

About the role

  • As a strategic partner to our Product and Technology teams, you will shape and amplify Xero's external narrative across AI, Payments, Payroll, and other key products.
  • You will play a central role in driving awareness of our innovation agenda, demonstrating how our intelligent, connected products help small businesses and their advisors thrive.
  • This involves developing and leading external communications strategies that position us as a category leader in applied AI and financial technology.
  • You will translate sophisticated concepts into narratives that resonate globally, serving as a trusted advisor to senior product leaders while driving positive media coverage across business, technology, and trade outlets.
  • You will manage and mentor a global team of in-house and external contributors, fostering a collaborative and strategic approach to communications.
  • Working closely with Corporate Communications, Social Media, Global Brand, and Marketing teams, you will ensure our messaging and goals are aligned to create a unified voice in the market.

Requirements

  • You bring a deep understanding or demonstrated interest in AI and fintech landscapes, with an ability to translate complex concepts into approachable stories.
  • Exceptional writing and storytelling skills are essential, specifically tailored to diverse global audiences.
  • We value strong media relations expertise with a history of building narratives that resonate across tech and business press.
  • You possess a collaborative leadership style, capable of aligning cross-functional stakeholders and managing in-house teams or external agencies.
  • Experience within B2B enterprise or SaaS software environments is highly desirable.
  • You are comfortable prioritising projects in a fast-paced environment and communicating clearly with global stakeholders.
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
writingstorytellingmedia relationscommunications strategiesnarrative developmentproject prioritization
Soft Skills
collaborative leadershipstakeholder alignmentmentoringstrategic approachclear communication