Customer Experience Specialist

Xero

Customer Experience Specialist playing a key role in supporting small businesses with Xero. Engaging with customers and providing guidance through various support channels in a hybrid work setting.

Posted 4/13/2026full-timeAuckland • 🇳🇿 New ZealandMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Play a vital role as a brand ambassador and trusted advisor
Provide high-quality support and guidance through various channels
Engage in proactive call campaigns for customer actions
Utilize modern tools and technology for customer support
Manage and resolve customer cases using platforms like Salesforce
Adapt to the evolving CX strategy and product landscape

Requirements

What you’ll need

Experience from a service environment
Clear, concise, and authentic communication style
Confidence to make proactive outbound calls
Growth mindset and readiness to learn
Committed team player who helps others
Proficiency with IT tools (Microsoft Office or Google Suite) and experience with accounting systems or case management tools is a bonus

Benefits

Comp & perks

Hybrid working arrangement
Initial training period in the office five days a week

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

clear communicationconcise communicationauthentic communicationconfidenceproactivegrowth mindsetteam playersupportguidancecustomer engagement