Customer Experience Specialist
Xero
full-time
Posted on:
Location Type: Hybrid
Location: Auckland • New Zealand
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About the role
- Play a vital role as a brand ambassador and trusted advisor
- Provide high-quality support and guidance through various channels
- Engage in proactive call campaigns for customer actions
- Utilize modern tools and technology for customer support
- Manage and resolve customer cases using platforms like Salesforce
- Adapt to the evolving CX strategy and product landscape
Requirements
- Experience from a service environment
- Clear, concise, and authentic communication style
- Confidence to make proactive outbound calls
- Growth mindset and readiness to learn
- Committed team player who helps others
- Proficiency with IT tools (Microsoft Office or Google Suite) and experience with accounting systems or case management tools is a bonus
Benefits
- Hybrid working arrangement
- Initial training period in the office five days a week
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
clear communicationconcise communicationauthentic communicationconfidenceproactivegrowth mindsetteam playersupportguidancecustomer engagement