Xero

Customer Experience Specialist

Xero

full-time

Posted on:

Location Type: Hybrid

Location: Hawkes Bay • New Zealand

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About the role

  • Play a vital role in ensuring customers unlock the full value of Xero
  • Provide high-quality support and guidance through various channels
  • Help build a stronger economy and empower the community behind small businesses
  • Engage in proactive call campaigns
  • Manage and resolve customer cases using platforms like Salesforce

Requirements

  • Experience from a service environment
  • Clear and concise communication style
  • Confidence to make proactive outbound calls
  • Growth mindset and readiness to learn
  • Committed team player
  • Proficiency with IT tools like Microsoft Office or Google Suite
  • Experience with accounting systems or case management tools is a bonus
Benefits
  • Hybrid working arrangement
  • Proactive call campaigns
  • Utilising modern tools and technology including Generative AI
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
experience with accounting systemscase management tools
Soft Skills
clear communicationconcise communicationconfidenceproactivegrowth mindsetteam playerreadiness to learn