Customer Experience Specialist

Xero

Customer Experience Specialist providing world-class support to small business customers. Engaging proactively with clients and simplifying complex information for better service.

Posted 4/13/2026full-timeHawkes Bay • 🇳🇿 New ZealandMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Play a vital role in ensuring customers unlock the full value of Xero
Provide high-quality support and guidance through various channels
Help build a stronger economy and empower the community behind small businesses
Engage in proactive call campaigns
Manage and resolve customer cases using platforms like Salesforce

Requirements

What you’ll need

Experience from a service environment
Clear and concise communication style
Confidence to make proactive outbound calls
Growth mindset and readiness to learn
Committed team player
Proficiency with IT tools like Microsoft Office or Google Suite
Experience with accounting systems or case management tools is a bonus

Benefits

Comp & perks

Hybrid working arrangement
Proactive call campaigns
Utilising modern tools and technology including Generative AI

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

experience with accounting systemscase management tools

Soft Skills

clear communicationconcise communicationconfidenceproactivegrowth mindsetteam playerreadiness to learn