Small Business Onboarding Specialist
Xero
full-time
Posted on:
Location Type: Hybrid
Location: Singapore • Singapore
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About the role
- Ensure a smooth onboarding experience for new subscribers within their first 90 days
- Conduct live product demonstrations via Google Meet for new subscribers
- Collaborate with customers to understand their business requirements and goals
- Identify opportunities for upselling or cross-selling additional apps
- Document customer interactions and resolutions
- Maintain deep knowledge of accounting software features and industry best practices
Requirements
- Background in customer success
- Strong understanding of accounting principles or small business daily transactions
- Exceptional communication skills
- Familiarity with CRM systems like Salesforce or HubSpot
- Ability to listen actively and turn customer concerns into appropriate solutions
Benefits
- Hybrid work approach that allows for both in-person teamwork and flexibility
- Strong team collaboration with sales and product development teams
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
accounting principlessmall business transactionscustomer success
Soft Skills
exceptional communicationactive listeningproblem-solving