Content Writer

• Craft compelling content that shepherds customers through every stage of their journey, from onboarding to expansion
• Act as a strategic partner embedded directly within the customer engagement team, driving how we guide millions of customers
• Identify opportunities to optimize performance and increase customer lifetime value
• Leverage technology to accelerate execution while owning the creative and strategic vision
• Report to the Head of Performance Creative and support 20+ monthly experiments designed to boost conversion and reduce churn
• Ensure all content reflects Xero's tone of voice and value pillars while driving measurable business outcomes

Lifecycle Writer, Strategist

Bid Writer