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XACT

Customer Service Specialist

XACT

Customer Service Specialist providing excellent customer service from home while scheduling healthcare appointments for patients. Requires fluency in English and Spanish with a dedicated workspace.

Posted 5/15/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $16 per hourWebsite

Tech Stack

Tools & technologies
AndroidiOSVoIP

About the role

Key responsibilities & impact
  • Provide excellent customer service from your secured home office.
  • Help patients schedule healthcare appointments.
  • Remain in a stationary position for prolonged periods while working at a computer.
  • Communicate effectively with customers over the phone and via email or live chat.
  • Perform repetitive tasks with attention to detail.

Requirements

What you’ll need
  • Must speak English & Spanish fluently.
  • Ability to remain in a stationary position for prolonged periods while working at a computer.
  • Ability to communicate effectively with customers over the phone and via email or live chat.
  • Must be able to perform repetitive tasks, such as typing, with attention to detail.
  • High-speed DSL or cable connection, rated at least 10 MB download speed and 2 MB upload speed.
  • Dedicated home office space, which is free from distraction.
  • A personal desktop computer running a licensed version of Windows 10 or higher, with 8 GB of RAM.
  • A 19″ flat panel monitor (minimum).
  • A webcam for training, compliance, and collaboration purposes.
  • A wired network connection (wireless is not permitted).
  • A USB headset with noise and echo cancellation for VOIP.
  • A modern mobile phone (iOS or Android) that can be used for multi-factor authentication purposes.

Benefits

Comp & perks
  • Paid time off (PTO)
  • Flexible scheduling
  • Health insurance through United Healthcare
  • Dental insurance through Sun Life
  • Vision insurance through VSP
  • Supplemental products through Allstate

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
attention to detailtypingcustomer service
Soft Skills
effective communicationbilingual (English & Spanish)ability to perform repetitive tasks