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XACT

Customer Service Specialist

XACT

Customer Service Specialist providing excellent service and healthcare appointment scheduling from a secured home office. Role requires fluency in English and Spanish with a secure home office setup.

Posted 5/15/2026full-timeRemote • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $16 per hourWebsite

Tech Stack

Tools & technologies
VoIP

About the role

Key responsibilities & impact
  • Provide excellent customer service to clients and patients from a secured home office
  • Help schedule healthcare appointments

Requirements

What you’ll need
  • Must speak English & Spanish fluently
  • Ability to remain in a stationary position for prolonged periods while working at a computer
  • Ability to communicate effectively with customers over the phone and via email or live chat
  • Must be able to perform repetitive tasks, such as typing, with attention to detail
  • High-speed DSL or cable connection, rated at least 10 MB download speed and 2 MB upload speed
  • Dedicated home office space, free from distraction, and with a door that can be closed and locked
  • A personal desktop computer running a licensed version of Windows 10 or higher (Windows 11 preferred), with 8 GB of RAM (Core i3 processor, or better)
  • A 19″ flat panel monitor (minimum), multiple displays recommended and preferred
  • A webcam, for training, compliance and collaboration purposes
  • A wired network connection (wireless is not permitted)
  • A USB headset with noise and echo cancellation for VOIP

Benefits

Comp & perks
  • Paid time off (PTO)
  • Flexible scheduling
  • Group health plan through United Healthcare
  • Dental insurance through Sun Life
  • VSP vision insurance
  • Supplemental products through Allstate

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicescheduling appointmentstypingattention to detail
Soft Skills
effective communicationbilingual (English & Spanish)ability to remain stationaryability to perform repetitive tasks