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XACT

Customer Service Specialist

XACT

Customer Service Specialist providing excellent customer service from home for healthcare appointments. Must be bilingual in English and Spanish with tech requirements.

Posted 5/15/2026full-timeRemote • Alabama, Florida, Maine, Maryland, Mississippi, North Carolina, Pennsylvania, Texas, Utah, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $16 per hourWebsite

Tech Stack

Tools & technologies
AndroidiOSVoIP

About the role

Key responsibilities & impact
  • Provide excellent customer service to clients and patients
  • Help schedule healthcare appointments from your secured home office
  • Communicate with customers effectively over the phone and via email or live chat

Requirements

What you’ll need
  • Must speak English & Spanish fluently
  • Ability to remain in a stationary position for prolonged periods while working at a computer
  • Ability to communicate effectively with customers over the phone and via email or live chat
  • Must be able to perform repetitive tasks, such as typing, with attention to detail
  • High-speed DSL or cable connection, rated at least 10 MB download speed and 2 MB upload speed.
  • Dedicated home office space, free from distraction
  • Personal desktop computer running a licensed version of Windows 10 or higher (Windows 11 preferred)
  • 8 GB of RAM (Core i3 processor, or better)
  • 19″ flat panel monitor (minimum)
  • A webcam for training, compliance, and collaboration purposes
  • USB headset with noise and echo cancellation for VOIP
  • A modern mobile phone (iOS or Android) for multi-factor authentication

Benefits

Comp & perks
  • Paid time off (PTO) program
  • Flexible scheduling options
  • Health insurance through United Healthcare
  • Dental insurance through Sun Life
  • Vision insurance through VSP
  • Supplemental products through Allstate

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
typingattention to detailcomputer proficiency
Soft Skills
customer serviceeffective communicationbilingual communication