FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Service Recovery, Complaints Manager
XService Recovery + Complaints Manager overseeing member complaint resolution and service recovery strategies for Everwise Credit Union. Leading investigations and developing reports for executive leadership.
About the role
Key responsibilities & impact- Oversee, document, and track member complaints while ensuring timely, accurate, and compliant resolution to appropriate parties.
- Lead investigations into member complaints by identifying and collaborating with applicable business units.
- Ensure that service recovery strategies will restore member satisfaction and align with credit union values, policies, regulatory requirements, and industry best practices.
- Develop and deliver reports for executive leadership regarding complaint trends, case status, resolution outcomes, and recommended actions to mitigate identified risks and strengthen operational controls.
- Maintain and audit records of all complaints, investigations, and service recovery activities.
Requirements
What you’ll need- Bachelor’s degree in business, finance, communications, or a related field preferred.
- 4+ years of experience in customer service, complaint management, or service recovery.
- 2+ years of experience with HMDA, Fair Lending analysis, and reporting tools in a regulated financial industry.
Benefits
Comp & perks- Professional development
- Continuous improvement opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
complaint managementservice recoveryreportinginvestigationrisk mitigationoperational controlsHMDAFair Lending analysis
Soft Skills
leadershipcollaborationcommunicationproblem-solvingorganizational skills