Triage Manager
Woven Planet
full-time
Posted on:
Location Type: Hybrid
Location: Palo Alto • California • 🇺🇸 United States
Visit company websiteSalary
💰 $115,500 - $189,750 per year
Job Level
Mid-LevelSenior
About the role
- Lead day‑to‑day Core Triage operations: assign work, ensure timely triage of recent on‑road or simulation-based issues, and deliver on triage SLAs ahead of release gates and KPI reviews.
- Ensure triage accuracy and correct root cause: establish standards, review analyses, and coach triagers on AD/ADAS system root causing across perception, localization, planning, and controls.
- Maintain bug hygiene: ensure that the members of the triage team maintain proper bug hygiene, including deduplication and link related incidents to issue records, validate countermeasures, and drive consistent closure criteria across sites.
- Cross‑functional prioritization: partner with Release, Vehicle Operations and software development teams to distinguish release blockers vs. milestone/demo blockers; run/participate in technical bug scrubs and KPI reviews and keep a backlog of improvement work items groomed and transparent.
- People management: conduct regular 1:1s, performance and career development, hiring/onboarding, morale and capacity management; foster a culture of continuous improvement and operational excellence.
- Process and metrics: define and track triage health metrics (e.g., time to triage, accuracy, re‑occurrence/validation rates) and drive continuous improvement of the triage pipeline.
- Global coordination: align practices across sites (e.g., US/JP), improve communication cadence, and support validation workflows and consistent closure criteria.
- Tooling partnership: collaborate with tooling/dashboard engineers to enhance automation (e.g., re‑simulation workflows, incident‑to‑issue linking, auto‑triage prototypes) and to scale reporting and traceability.
Requirements
- 5+ years in AD/ADAS, robotics, or safety‑critical software operations, including hands‑on triage/root cause analysis across perception, localization, planning, and controls.
- 2+ years of leadership (team lead or manager) in an operations or engineering context; proven ability to run day‑to‑day execution while coaching individuals and managing capacity.
- Expert-level root cause analysis in complex, multi-component systems (AD/ADAS), with proven use of structured methods (e.g., fishbone diagrams, 5 Whys) and evidence-based reasoning to isolate faults across perception, localization, planning, and controls.
- Demonstrated experience with incident review, triage tooling, and data visualization, as well as disciplined ticket hygiene (linkage, deduplication, validation/closure).
- Fluency with CI/CD and release‑adjacent workflows; able to partner with Release on gates, thresholds, and blocker management.
- Strong backlog management and cross‑team coordination skills; comfortable running recurring operational ceremonies (bug scrub, prioritization, status reviews).
- Excellent analytical skills and rigor with metrics; ability to define and publish operational dashboards for triage performance and accuracy.
Benefits
- Excellent health, wellness, dental and vision coverage
- A rewarding 401k program
- Flexible vacation policy
- Family planning and care benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
root cause analysistriageAD/ADASperceptionlocalizationplanningcontrolsCI/CDdata visualizationbug hygiene
Soft skills
people managementcoachingcapacity managementcross-team coordinationanalytical skillscommunicationcontinuous improvementoperational excellenceprioritizationperformance management