Implementation & Customer Success Specialist, B2B SaaS – Mining / FIFO Operations

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Implementation & Customer Success Specialist leading client deployments and managing relationships for a B2B SaaS platform in mining and construction sectors.

Posted 4/25/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

You'll sit at the intersection of client operations, product configuration, and customer success, leading implementations and supporting clients through their full lifecycle.
Lead client kickoffs and guide requirements, timelines, and deliverables
Run structured discovery sessions to understand operational workflows
Configure system environments (sites, rooms, transport resources, users, permissions, workflows)
Coordinate with engineering on custom development for clients, integrations, data setup, and other technical requirements
Support user acceptance testing (UAT) for client deployments and prepare clients for go-live
Deliver training sessions to client teams across different functions
Manage ongoing client relationships (including upsells), check-ins, and system enhancements
Troubleshoot issues, determining whether they are configuration, data, or system-related
Diagnose whether a client issue is a bug, a misconfiguration, a data problem, or intended system behavior for that client's setup
Navigate scope and timeline trade-offs when engineering capacity is shared across multiple active implementations
Recognize when client frustration stems from a training gap vs. a product gap vs. a delivery gap, and address the right one
During quieter periods, you'll improve training materials, refine implementation processes, and contribute to internal playbooks and documentation.

Requirements

What you’ll need

3+ years of experience in either:
◦ Implementation / Customer Success / Onboarding within a B2B SaaS environment, OR
◦ Operations within mining, oil and gas, construction, or large-scale remote project operations
Experience managing client-facing implementations or complex projects
Hands-on experience configuring software systems or managing complex operational workflows
Ability to translate business/operational needs into system configurations
Strong problem-solving skills across workflows, data, and system behavior
Strong English communication skills. You'll work directly with clients.
Ability to manage multiple clients and priorities simultaneously
A proactive, ownership-oriented mindset

Benefits

Comp & perks

Join at a pivotal growth stage, with multiple implementations and expanding global reach
Work on a proven product with 30+ years of real-world domain depth
Be part of a small, high-impact team with real ownership and autonomy
Apply and deepen your industry expertise in meaningful, real-world operations
Clear path to grow into regional implementation leadership
Work on global implementations with international travel to client sites (e.g., Indonesia, US Virgin Islands, Papua New Guinea, Alaska, Chile)
Competitive, locally benchmarked compensation within a stable, profitable company

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

system configurationuser acceptance testingdata setupclient implementationssoftware systems configurationoperational workflows managementcustom developmentintegration managementtroubleshootingproblem-solving

Soft Skills

communicationclient relationship managementproject managementtraining deliveryproactive mindsetownership orientationmultitaskingproblem-solvingstakeholder engagementadaptability