IT Operations Associate

World Food Programme

IT Operations Associate responsible for coordinating IT services in Bekily and Tulear, Madagascar. Leading maintenance and user support to enhance operational efficiency.

Posted 8/1/2026full-timeBekily • 🇲🇬 MadagascarJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT maintenance and support, with a strong ability to independently address IT-related queries and provide technical training to end users. Proficient in French and knowledgeable in English, with a focus on process improvement and system maintenance.

Highest-signal resume keywords

IT Maintenance CoordinationTechnical Training DeliverySystem MaintenanceProcess ImprovementBilingual Proficiency in French

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

IT SupportSystem MaintenanceHardware MaintenanceTechnical TrainingProcess Improvement

Soft Skills

Independent Problem SolvingCommunication

Certifications & Qualifications

Post-Secondary Certificate

Industry Keywords

IT MaintenanceTechnical SupportEnd User TrainingIT Queries

About the role

Key responsibilities & impact

Coordinate and guide IT maintenance and support activities
Perform system and hardware maintenance tasks
Independently respond to IT-related queries
Provide standard technical training to end users
Implement improvements to the methods and processes used

Requirements

What you’ll need

Completion of secondary education
A post-secondary certificate is desirable
At least 6 years of experience in the field
Proficiency (C-level) in French
Knowledge of English would be an asset

Benefits

Comp & perks

Inclusive, diverse and multicultural work environment
Investment in employees' personal and professional development through training and mentoring programs