Customer Success Manager – GRC, Governance, Risk, and Compliance

Workiva

Customer Success Manager maximizing ROI for Workiva clients by driving adoption and ensuring satisfaction. Collaborating with cross-functional teams and consulting on best practices for customer success.

Posted 7/18/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $57,000 - $91,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in driving customer adoption of Workiva solutions and ensuring continuous ROI through effective relationship management and customer advocacy. Proficient in utilizing customer management tools to track communication and metrics while consulting on best practices and workflows.

Highest-signal resume keywords

Customer Success ManagementWorkiva Platform TrainingCustomer Relationship DevelopmentRisk Identification and ManagementCustomer Communication Tracking

ATS Keywords

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Applicant Tracking System Keywords

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Tools & Technologies

Customer Management Tools

Industry Keywords

Customer AdoptionReturn on InvestmentBusiness ReviewsSuccess PlansSales Collaboration

About the role

Key responsibilities & impact

Drive customer adoption of Workiva solutions
Ensure continuous ROI to your customers
Consult on best practices, workflows, and management business reviews
Develop multi-purpose relationships throughout customer organizations
Identify risks within named accounts & take appropriate actions to manage and/or escalate to an efficient resolution
Ensure all customers are continuously working toward key milestones of the Customer Journey using customer-facing Success Plans
Advocate for customers internally by providing continuous feedback to Workiva’s Sales, Services, Marketing, Product, & Engineering teams
Work with Sales to understand the details of upcoming renewals
Teach customers how to use the Workiva Platform
Use customer management tools to track customer communication, issues, and metrics

Requirements

What you’ll need

Undergraduate degree or equivalent combination of experience and education in a related field; an advanced degree may be considered in lieu of professional experience
2 years of related experience (Customer Success, Customer Service, Account Management or Sales)

Benefits

Comp & perks

A discretionary bonus typically paid annually
Restricted Stock Units granted at time of hire
401(k) match and comprehensive employee benefits package