Senior UX Researcher

Workiva

Senior UX Researcher leading qualitative and quantitative research to influence product strategy for Financial Reporting solutions at Workiva. Collaborating with cross-functional teams to shape AI-enabled experiences.

Posted 7/3/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $111,000 - $178,000 per yearWebsite

About the role

Key responsibilities & impact

Lead end-to-end research across the Financial Reporting product portfolio, from discovery through evaluative studies
Design and execute qualitative, quantitative, and experimental research strategies that inform product direction, roadmap decisions, and customer value
Partner with Product Management, Design, Engineering, and executive stakeholders to identify opportunities, reduce product risk, and translate findings into actionable recommendations
Develop research methods for AI-powered experiences, including approaches for evaluating trust, usability, adoption, and human-AI interaction
Help define evidence-based best practices for measuring AI feature effectiveness and advancing Workiva’s research practice
Serve as the primary research partner for the Financial Reporting solution area and maintain continuity across ongoing and future initiatives
Mentor teammates, share research best practices, and contribute to team rituals, readouts, and knowledge sharing
Communicate findings clearly to technical and non-technical audiences and support research operations as needed

Requirements

What you’ll need

Bachelor’s degree in Human-Computer Interaction, Psychology, Human Factors, Cognitive Science, Social Sciences, or a related field, or equivalent practical experience
5+ years of experience conducting UX research for digital products in a product-driven environment
Experience researching AI-powered or Generative AI product experiences
Experience designing research methods for trust, usability, and human-AI interaction
Strong proficiency in both qualitative and quantitative research methodologies
Experience partnering closely with Product, Design, and Engineering teams throughout the product development lifecycle
Strong understanding of experimentation, survey design, behavioral research, and statistical analysis
Proven ability to influence product strategy and roadmap decisions through customer insights
Experience mentoring researchers or contributing to a UX Research practice
Excellent written, verbal, and presentation skills with the ability to communicate to technical and executive audiences
Demonstrated ability to transform complex, underlying theoretical constructs into scalable and measurable product metrics
Exceptional proficiency in quantitative methods and psychometrics, including the ability to validate and track standardized metrics like SUS and UMUX over time
Deep expertise in statistical analysis, weighting benchmarks, and determining appropriate sample sizes for experimental designs
Advanced skills in data architecture and spreadsheet management, including use of complex formulas and automation to build the underlying systems that drive research scorecards and dashboards
High degree of analytics literacy, with the capability to integrate product telemetry and behavioral data with evaluative research to provide a holistic view of customer experience.

Benefits

Comp & perks

A discretionary bonus typically paid annually
Restricted Stock Units granted at time of hire
401(k) match and comprehensive employee benefits package

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Experimental DesignSurvey DesignBehavioral ResearchPsychometricsData ArchitectureQuantitative MethodsTrust EvaluationUsability TestingHuman-AI InteractionStatistical Analysis

Soft Skills

Excellent Communication SkillsMentoringCollaboration