Customer Experience Engagement Manager

Workiva

CX Engagement Manager shaping user experience at Workiva through digital programs and campaigns. Analyzing data and collaborating across teams to drive customer value realization.

Posted 6/4/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $93,000 - $149,000 per yearWebsite

About the role

Key responsibilities & impact

Create usage-driven email and in-app campaigns to increase feature awareness and platform adoption
Develop and maintain comprehensive customer journey maps to optimize key touchpoints
Analyze product usage and campaign engagement metrics to deliver targeted, relevant user communications
Partner with Customer Success, Product, and Marketing to build user-centric workflows and advocate for product adoption
Establish and monitor KPIs to measure the success of digital programs and engagement initiatives
Stay aligned with industry trends and technology to continuously iterate and improve digital programs

Requirements

What you’ll need

6+ years of experience in Customer Experience or Customer Marketing, OR equivalent professional experience
Bachelor’s degree in Business, Communication, Marketing, or a related field (or equivalent practical experience)
Experience with Gainsight, Salesforce, Zendesk, WalkMe, and Workday preferred
Data-driven and outcome oriented, with strong analytical skills and the ability to interpret data to generate actionable insights
Proven experience in customer journey mapping and scaled (1:many) digital engagement
Strong analytical skills with the ability to translate data into actionable insights
Proficiency with digital engagement tools and platforms; SaaS industry experience is highly valued
Strong communication, collaboration, and stakeholder relationship-building skills

Benefits

Comp & perks

A discretionary bonus typically paid annually
Restricted Stock Units granted at time of hire
401(k) match and comprehensive employee benefits package

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer journey mappingdata analysisdigital engagementKPI establishmentcampaign metrics analysisfeature awareness campaignsuser communicationsoutcome-oriented strategiesSaaS experience

Soft Skills

analytical skillscommunication skillscollaboration skillsstakeholder relationship-buildingadvocacy for product adoption