Workiva

Product Success Manager, Financial Reporting – GRC

Workiva

full-time

Posted on:

Location Type: Remote

Location: Singapore

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Drive product adoption and growth motions at Workiva
  • Work directly with customers to enhance their experience and build successful reference accounts
  • Collaborate with internal teams to monitor satisfaction, deliver programs, and act as a liaison for platform deployment
  • Define success for our solutions in financial reporting and GRC
  • Review customer accounts and collaborate across internal teams to address platform needs and technical troubleshooting
  • Analyze customer renewal likelihood and help manage risks to mitigate churn
  • Interpret customer satisfaction metrics and develop strategies to improve them
  • Define new product insights and metrics that drive organizational decisions
  • Represent Customer Success within Product Development to ensure new features add customer value
  • Scale emerging solutions and challenge current operating methods to improve customer satisfaction
  • Partner with leadership to drive decisions impacting the product and customer experience
  • Align with global teams to ensure best-in-class product success processes
  • Enable Customer Success teams to deliver meaningful value to customers
  • Enable customers and internal teams on the benefits of new product releases

Requirements

  • 4+ years of experience in Customer Success, Product Management, or Professional Services within a software organization, preferably SaaS
  • Undergraduate degree or equivalent combination of relevant career experience
  • Experience with financial reporting products or database systems
  • Experience with financial reporting and management reporting frameworks, internal control, or internal audit
  • Knowledge of connected data solutions and the Workiva platform of connected products/solutions
  • Proven track record with product enablement and measurable customer success
  • Highly data-driven and meticulously detailed with a commitment to drive customer engagement towards business outcome and value realization
  • Excellent verbal and written communication skills, including the ability to chair sessions and host webinars
  • Ability to operate effectively in environments of constant change
  • Self-motivated and action-oriented approach with strong execution skills
  • Strong project management skills and attention to detail
  • Ability to interact with business partners at all levels of the organization
Benefits
  • 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
financial reportingGRCdatabase systemsproduct enablementcustomer success metricsconnected data solutionsmanagement reporting frameworksinternal controlinternal auditWorkiva platform
Soft Skills
communication skillsproject managementattention to detailself-motivatedaction-orienteddata-drivencustomer engagementcollaborationproblem-solvingadaptability
Certifications
undergraduate degree