Workiva

Customer Success Manager, Spanish Speaker

Workiva

full-time

Posted on:

Location Type: Remote

Location: Netherlands

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Drive customer adoption of Workiva solutions
  • Ensure continuous ROI to your customers
  • Consult on best practices, workflows, and management business reviews
  • Develop multi-purpose relationships throughout customer organizations
  • Identify risks within named accounts & take appropriate actions to manage and/or escalate to an efficient resolution
  • Ensure all customers are continuously working toward key milestones of the Customer Journey using customer-facing Success Plans
  • Advocate for customers internally by providing continuous feedback to Workiva’s Sales, Services, Marketing, Product, & Engineering teams
  • Work with Sales to understand the details of upcoming renewals
  • Teach customers how to use the Workiva Platform
  • Use customer management tools to track customer communication, issues, and metrics

Requirements

  • Undergraduate degree or equivalent combination of experience and education in a related field; an advanced degree may be considered in lieu of professional experience
  • 2 years of related experience (Customer Success, Customer Service, Account Management or Sales)
  • Fluency in Spanish and English
Benefits
  • 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer adoptionconsultationrelationship managementrisk managementadvocacycommunication
Certifications
undergraduate degreeadvanced degree