Senior Enterprise Customer Success Manager
Workiva
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $132,000 - $215,000 per year
Job Level
Senior
Tech Stack
Cloud
About the role
- Develop and cultivate a strategic, high-level network, consistently engaging with Senior Managers, Directors and Executives in customer organizations
- Act as an Enterprise Strategy Consultant, offering guidance that shapes the customer's long-term strategy as it pertains to Workiva solutions
- Secure agreement and buy-in from multiple high-level, cross-functional internal and external leaders
- Own the overall internal strategy to serve the customer, directing resources and departments with cross-functional command and diplomacy
- Demonstrate High-Impact Accountability for driving measurable business outcomes and maximizing customer value
- Define and implement a strategic vision, translating it into actionable execution plans (Vision, Strategy, Prioritization and Execution)
- Drive vision and innovation by recognizing new use cases and expansion potential; expertly connect Workiva solutions to clear, compelling business value and ROI narratives
- Lead discussions as a Consultative Leader, influencing customer decisions and challenging assumptions to drive better results
- Design and institutionalize new, advanced processes for the entire department to resolve highly complex, function-impacting issues
- Build Predictive Risk Models to forecast potential risks and enable proactive intervention before strategy is impacted
- Guide and develop junior team members on strategic thinking and complex problem-solving
Requirements
- 8+ years of related experience
- Bachelor’s degree - An advanced degree will be considered in lieu of experience
- Prior work experience in financial services or experience in governance/risk/compliance (GRC), accounting, or financial reporting for public companies
- Deep technical aptitude and expertise with complex SaaS/cloud enterprise software solutions and the ability to guide high-level discussions about technology integration
- Understanding of data systems and data management within large enterprise organizations
- Project Management skills and experience
- Demonstrated expertise in Board-Level Acumen, understanding and speaking to high-level financial and governance concerns
- Proven ability to exhibit strong Executive Presence and leverage high emotional intelligence to influence outcomes
- Advanced capability in data-backed narrative creation and strategic business case development
- Ability to apply advanced frameworks and techniques to solve major long-term assignments
Benefits
- A discretionary bonus typically paid annually
- Restricted Stock Units granted at time of hire
- 401(k) match and comprehensive employee benefits package
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaScloud enterprise softwaredata managementproject managementpredictive risk modelsstrategic visionbusiness case developmentcomplex problem-solvingdata-backed narrative creationgovernance/risk/compliance
Soft skills
consultative leadershipexecutive presencehigh emotional intelligencestrategic thinkinginfluencing outcomescross-functional commanddiplomacyhigh-impact accountabilityengagement with senior leaderscomplex issue resolution
Certifications
Bachelor’s degreeadvanced degree