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Senior Customer Service Advisor
WorkdaySenior Customer Service Advisor at Barclays providing exceptional service and resolving complex customer inquiries in banking. Collaborating across teams and developing customer care procedures to enhance service.
About the role
Key responsibilities & impact- provide exceptional customer service through chat, email, and phone
- resolve more complex customer inquiries related to banking products
- collaborate with internal teams for customer care processes
- develop and implement customer care procedures for efficiency
Requirements
What you’ll need- experience in customer service or similar roles
- excellent communication skills
- ability to handle complex customer queries,
- collaborative teamwork skills
- dedication to customer satisfaction
Benefits
Comp & perks- pension plan
- private medical insurance
- life insurance
- income protection
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