Senior AI Conversational Designer

Workday

Senior AI Conversational Designer leading the evolution of digital services at Barclays. Focusing on conversational banking and AI functions while driving innovation and improving customer experience.

Posted 6/10/2026full-timeLondon • 🇬🇧 United KingdomSeniorWebsite

About the role

Key responsibilities & impact

Design the end to end journey of a service to enable a user to complete their goals.
Creation of design assets to drive business outcomes, including service blueprinting, customer journey mapping and service prototyping.
Creation of intuitive and user-friendly interfaces for digital banking platforms and applications.
Monitoring of industry trends, design best practices, and emerging technologies.
Managing risk and strengthening controls in relation to the work your team does.
Collaborating with other areas of work to keep up to speed with business activity and strategies.

Requirements

What you’ll need

Extensive experience in conversation design, with a strong track record of creating engaging, user-focused interactions.
Exceptional cross-functional communication and influencing skills, enabling you to collaborate effectively across teams and drive alignment.
Proven leadership abilities.
Advanced knowledge of NLP, with the ability to apply it to real-world conversational AI solutions.
Strong data-driven decision-making skills, leveraging insights to inform design and strategy.
Vision for conversational AI products, including experience integrating search and virtual assistant capabilities.

Benefits

Comp & perks

Health insurance
Flexible working hours
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

conversation designNLPservice blueprintingcustomer journey mappingservice prototypingdigital banking platformsuser interface designdata-driven decision makingconversational AIsearch integration

Soft Skills

cross-functional communicationinfluencing skillscollaborationleadershipuser-focused interaction design