Corporate Client Reporting Service Recovery Engineer – VP

Workday

Service Recovery Engineer (SRE - VP) for banking infrastructure. Ensuring reliability and swift resolution of service incidents while collaborating with cross-functional teams.

Posted 6/7/2026full-timePune • 🇮🇳 IndiaLeadWebsite

About the role

Key responsibilities & impact

Monitor and maintain the bank’s critical technology infrastructure
Resolve complex technical issues
Provide technical support for service management
Develop support model and service offering
Execute preventative maintenance tasks
Maintenance of knowledge base
Analyze system logs and error messages
Identify root causes of hardware/software/network issues
Automate support activities for stability and efficiency
Collaborate with stakeholders and business partners

Requirements

What you’ll need

Experience in Incident response & service restoration
Troubleshooting & diagnosis skills
Coordination across teams (engineering, infrastructure, vendors)
Post-incident analysis expertise
Reliability & availability skills
Monitoring & alerting skills
Automation experience
Performance & scalability expertise

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

incident responseservice restorationtroubleshootingdiagnosispost-incident analysismonitoringalertingautomationperformance expertisescalability expertise

Soft Skills

coordinationcollaborationproblem-solvingcommunicationstakeholder engagement