Relationship Director – BPL, Barclaycard Payments Acceptance

Workday

Relationship Director managing profitable relationships with corporate and individual clients. Establishing customized payment solutions and driving revenue growth within a portfolio of Financial Institutions clients.

Posted 5/13/2026full-timeLondon • 🇬🇧 United KingdomLeadWebsite

About the role

Key responsibilities & impact

Establish and nurture profitable relationships with both corporate and individual clients
Management of client relationships to identify the client's financial goals, challenges, and risk tolerance
Research and understanding of the client's industry trends, regulatory landscape, and competitive environment for strategic recommendations
Design customized solutions to address client's specific needs, incorporating bank products and services
Communicate the value proposition of proposed solutions and negotiate beneficial terms
Provide guidance to clients for financial decisions, expert investment advice, and risk management strategies
Assessment of financial, legal, and operational risks associated with client relationships
Documentation of all client interactions, transactions, and agreements for transparency and auditability
Monitoring of client satisfaction, revenue generated, and effectiveness of relationship management efforts

Requirements

What you’ll need

Experience successfully identifying, driving, managing, negotiating, and closing deals within an existing client base
An excellent consistent history of over‑achieving against revenue targets
Demonstrated success in account development and customer retention within complex portfolios
Expert personal impact, with the ability to build robust relationships at pace with senior stakeholders and key decision‑makers
Proven ability to build, manage, and execute an opportunity pipeline across a portfolio of strategic clients
Working knowledge of the payment acceptance / acquiring industry and competitor solutions
Understanding of card schemes, their drivers, industry dynamics, interchange, and the future industry roadmap
An up‑to‑date knowledge of the fast‑moving payments industry
Knowledge of payment gateways and eCommerce payment solutions
Experience working with Financial Institutions such as banks, building societies, insurers, funds, or FX providers

Benefits

Comp & perks

Competitive salary
Flexible working hours
Professional development budget
Home office setup allowance
Global team events

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account developmentcustomer retentionnegotiationrisk managementfinancial analysisinvestment advicepipeline managementpayment gatewayseCommerce payment solutionsfinancial risk assessment

Soft Skills

relationship managementcommunicationstrategic thinkingclient satisfaction monitoringpersonal impactstakeholder engagementproblem-solvingadaptabilitynegotiation skillscustomer service