Workday

Operational Readiness Manager

Workday

full-time

Posted on:

Location Type: Hybrid

Location: Sunderland • United Kingdom

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About the role

  • Manage the implementation of strategic change initiatives to enhance the banks operational efficiency.
  • Collaborate with internal stakeholders, including business leaders, project managers and SMEs to support business operation team and promote alignment between operations with the bank’s objectives.
  • Develop and implement change management strategies and effectively communicate the strategies so they are understood and adopted by stakeholders.
  • Manage and develop KPIs to measure the effectiveness of business functions, utilising data and technology to support the identification of areas that require improvement.
  • Comply with all regulatory requirements and internal policies related to change management.
  • Provide guidance and support to stakeholders throughout the operational change management process through training and coaching.

Requirements

  • Strong experience delivering operational readiness or change in a regulated operations environment.
  • Experience with operational readiness frameworks or change governance models.
  • Proven people Leadership Experience, with coaching and development at the core.
  • Strong understanding of risk, controls, governance, and operational delivery.
  • Experience within Commercial Issuing, Cards, or Payment’s environments.
  • Understanding of technology change lifecycles and system implementation impacts.
  • Ability to assess and mitigate impacts across customers, processes, technology, and controls.
  • Clear, credible communicator able to influence at senior levels.
  • Other highly valued skills include: Exposure to process improvement approaches. Familiarity with tooling for change delivery. Ability to drive cultural change and embed new ways of working. Able to maintain a reputation for integrity, evoking rapid trust from key stakeholders. Ability to translate operational processes into technical requirements to successfully deliver change.
Benefits
  • Competitive salary
  • Flexible working hours
  • Professional development budget
  • Home office setup allowance
  • Global team events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operational readinesschange management strategiesKPI developmentrisk managementgovernance modelsprocess improvementtechnology change lifecyclessystem implementationdata analysischange delivery tooling
Soft Skills
people leadershipcoachingcommunicationinfluencingstakeholder managementcultural changetrust buildingcollaborationtrainingalignment promotion