Change Analyst
Workday
full-time
Posted on:
Location Type: Hybrid
Location: Northampton • United Kingdom
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About the role
- Manage the implementation of strategic change initiatives to enhance the banks operational efficiency.
- Collaborate with internal stakeholders, including business leaders, project managers and SMEs to support business operation team and promote alignment between operations with the bank’s objectives.
- Development and implementation of change management strategies and effectively communicate the strategies so they are understood and adopted by stakeholders.
- Management and development of KPIs to measure the effectiveness of business functions, utilising data and technology to support the identification of areas that require improvement.
- Provision of guidance and support to stakeholders throughout the operational change management process through training and coaching.
- Advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness.
- Collaborate closely with other functions/business divisions.
- Lead a team performing complex tasks, and take ownership for managing risk and strengthening controls in relation to the work done.
Requirements
- Experience delivering service, channel or digital change in a complex operational environment.
- Practical understanding of contact center and digital channels, including IVR and emerging AI-enabled capabilities.
- Hands-on experience with AWS configuration and cloud-based channel technologies.
- Experience delivering channel or digital service change (e.g. chat, portals, or customer interaction platforms).
- Confidence managing multiple stakeholders across Product, Technology, Operations, and Commercial teams.
- Strong change delivery and project management capability owning end-to-end delivery (from planning through to go-live and stabilisation).
- Sound understanding of operational readiness, risk and controls.
- Clear, confident communicator with a pragmatic, delivery-focused mindset.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
change managementKPI developmentoperational efficiencyproject managementAWS configurationcloud-based technologiesdigital service changeIVRAI-enabled capabilitiesoperational readiness
Soft Skills
collaborationcommunicationstakeholder managementleadershipcoachinginfluencingproblem-solvingpragmatic mindsetdelivery-focusedrisk management