Change Analyst

Workday

Specialist Change Analyst focused on enhancing operational efficiency at Barclays. Involves managing change initiatives and collaborating with stakeholders for effective implementation.

Posted 4/15/2026full-timeNorthampton • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AWSCloud

About the role

Key responsibilities & impact

Manage the implementation of strategic change initiatives to enhance the banks operational efficiency.
Collaborate with internal stakeholders, including business leaders, project managers and SMEs to support business operation team and promote alignment between operations with the bank’s objectives.
Development and implementation of change management strategies and effectively communicate the strategies so they are understood and adopted by stakeholders.
Management and development of KPIs to measure the effectiveness of business functions, utilising data and technology to support the identification of areas that require improvement.
Provision of guidance and support to stakeholders throughout the operational change management process through training and coaching.
Advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness.
Collaborate closely with other functions/business divisions.
Lead a team performing complex tasks, and take ownership for managing risk and strengthening controls in relation to the work done.

Requirements

What you’ll need

Experience delivering service, channel or digital change in a complex operational environment.
Practical understanding of contact center and digital channels, including IVR and emerging AI-enabled capabilities.
Hands-on experience with AWS configuration and cloud-based channel technologies.
Experience delivering channel or digital service change (e.g. chat, portals, or customer interaction platforms).
Confidence managing multiple stakeholders across Product, Technology, Operations, and Commercial teams.
Strong change delivery and project management capability owning end-to-end delivery (from planning through to go-live and stabilisation).
Sound understanding of operational readiness, risk and controls.
Clear, confident communicator with a pragmatic, delivery-focused mindset.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

change managementKPI developmentoperational efficiencyproject managementAWS configurationcloud-based technologiesdigital service changeIVRAI-enabled capabilitiesoperational readiness

Soft Skills

collaborationcommunicationstakeholder managementleadershipcoachinginfluencingproblem-solvingpragmatic mindsetdelivery-focusedrisk management