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Workday

CMDB Product Manager

Workday

CMDB Product Manager at Barclays coordinating with technology teams to enhance service management processes for effective IT delivery. Focused on collaboration, risk management, and continuous improvement.

Posted 4/9/2026full-timeGlasgow • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Tech Stack

Tools & technologies
ITSMServiceNow

About the role

Key responsibilities & impact
  • Collaborate with technology teams to optimise and improve IT service management processes
  • Development, implementation and maintenance of IT service processes, activities, delivery, and staff
  • Communication of all process changes and improvements to relevant stakeholders
  • Development of KPIs and analysis of data to enhance effectiveness of delivery processes
  • Provision of training and education to IT staff and stakeholders on IT service management processes
  • Identification and management of risk and control issues pertaining to the Technology Standards and processes

Requirements

What you’ll need
  • Deep ServiceNow CMDB expertise incl. CSDM, ITOM Discovery and IRE policy design
  • Agile product ownership (OKRs, backlog, release planning) leading cross-functional squads and vendor partners
  • Strong data governance & quality management, experience with critical data elements, lineage, attestations, automated compliance monitoring and MI publishing
  • Experience integrating CMDB with ITAM/SAM/HAM
  • Experience in Change, Vulnerability, Identity and Access Management (IAM)
  • Familiarity with Enterprise Architecture, IT Asset Management, Role based access controls and Technology Reference Model (TRM) alignment

Benefits

Comp & perks
  • Professional development opportunities
  • Employee recognition programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
ServiceNowCMDBCSDMITOM DiscoveryAgile product ownershipdata governancequality managementChange ManagementVulnerability ManagementIdentity and Access Management
Soft Skills
collaborationcommunicationtrainingstakeholder managementrisk management