CMDB Product Manager
Workday
full-time
Posted on:
Location Type: Office
Location: Glasgow • United Kingdom
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Tech Stack
About the role
- Collaborate with technology teams to optimise and improve IT service management processes
- Development, implementation and maintenance of IT service processes, activities, delivery, and staff
- Communication of all process changes and improvements to relevant stakeholders
- Development of KPIs and analysis of data to enhance effectiveness of delivery processes
- Provision of training and education to IT staff and stakeholders on IT service management processes
- Identification and management of risk and control issues pertaining to the Technology Standards and processes
Requirements
- Deep ServiceNow CMDB expertise incl. CSDM, ITOM Discovery and IRE policy design
- Agile product ownership (OKRs, backlog, release planning) leading cross-functional squads and vendor partners
- Strong data governance & quality management, experience with critical data elements, lineage, attestations, automated compliance monitoring and MI publishing
- Experience integrating CMDB with ITAM/SAM/HAM
- Experience in Change, Vulnerability, Identity and Access Management (IAM)
- Familiarity with Enterprise Architecture, IT Asset Management, Role based access controls and Technology Reference Model (TRM) alignment
Benefits
- Professional development opportunities
- Employee recognition programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNowCMDBCSDMITOM DiscoveryAgile product ownershipdata governancequality managementChange ManagementVulnerability ManagementIdentity and Access Management
Soft Skills
collaborationcommunicationtrainingstakeholder managementrisk management