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Workday

ITAM Product Manager

Workday

ITAM Product Manager optimizing IT service management processes for technology services at Barclays. Collaborating with teams to enhance IT service delivery, KPIs, and support execution.

Posted 4/9/2026full-timeGlasgow • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Tech Stack

Tools & technologies
ITSMServiceNow

About the role

Key responsibilities & impact
  • Collaborate with technology teams to optimise and improve IT service management processes
  • Development of IT service processes, activities, delivery, and staff for a large IT function
  • Communication of process changes and improvements to stakeholders
  • Development of KPIs and analysis of data to enhance effectiveness and efficiency
  • Identification and management of risk and control issues pertaining to Technology Standards and processes

Requirements

What you’ll need
  • Deep ServiceNow HAM/SAM expertise (modules, ACLs, workflows)
  • Strong data management and MI reporting skills
  • Agile Product Ownership experience
  • Integration experience with CMDB, Product Lifecycle Catalogue, and ITOM Discovery
  • Cost optimization and vendor management knowledge

Benefits

Comp & perks
  • Health insurance
  • Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ServiceNowHAMSAMdata managementMI reportingAgileCMDBITOM Discoverycost optimizationvendor management
Soft Skills
collaborationcommunicationstakeholder managementrisk managementprocess improvement