Senior Business Architect, Digital Experience
Workday
full-time
Posted on:
Location Type: Office
Location: Glasgow • United Kingdom
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Job Level
About the role
- To collaborate with stakeholders and use data and MI to identify process optimisation opportunities for capacity creation in relevant business areas.
- Development and implementation of strategies to improve the efficiency and effectiveness of banking operations, using data led insights.
- Participation in projects and initiatives to improve performance & optimisation efficiency and effectiveness.
- Development of reports and presentations on performance & optimisation and communicate findings to internal senior stakeholders.
- Identification of industry trends and developments, and collaboration with stakeholders across the bank to provide recommendations for change and improvement within performance and optimisation processes.
- Development and implementation of analytics and reporting performance & optimisation to mitigate risks and maintain efficient operations.
- Identification of capacity creation in operations using data and Management Information.
Requirements
- Analytical skills with the ability to simplify complex problems.
- Experience in HR, business analysis, business architecture, or experience/journey design.
- An understanding and passion for improving experiences through metrics and insight — including listening data, process analysis, and evidence‑based decision making.
- Clear communication skills and the ability to explain concepts in business‑friendly language.
- Confidence working with processes, capabilities, and application landscapes.
- An understanding of how digital tools and emerging technologies influence colleague experience.
- Exposure to enterprise or solution architecture principles.
- Experience with journey mapping, service design, or HCD.
- Familiarity with impact assessments or cross‑journey change analysis.
Benefits
- Competitive salary
- Flexible working hours
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisprocess optimizationperformance reportinganalytics developmentjourney mappingservice designimpact assessmentsevidence-based decision makingbusiness analysisbusiness architecture
Soft Skills
analytical skillsclear communicationcollaborationproblem simplificationconfidence in processespassion for improvementstakeholder engagementpresentation skillsadaptabilitycritical thinking