Quality Assurance Analyst
Workday
full-time
Posted on:
Location Type: Office
Location: Whippany • New Jersey • United States
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Salary
💰 $70,000 - $100,000 per year
About the role
- Determine, negotiate and agree internal quality procedures, service standards and specification to improve performance and quality
- Identification of industry trends and developments to implement best practice in quality assurance Services
- Collaboration with teams across the bank to align and integrate quality assurance processes
- Development and governance of internal quality assurance procedures, standards and specifications
- Execution of service quality assessments to monitor quality objectives set by the bank
- Identification of areas for improvement and providing recommendations for change
- Taking ownership for managing risk and strengthening controls in relation to work
Requirements
- An understanding of AML investigative processes, controls, and regulatory expectations
- Clear, professional written communication suitable for governance, audit, and regulatory audiences
- Great attention to detail and analytical capability to assess case work and supporting evidence
- Experience performing AML Quality Assurance, Quality Control, or Transaction Monitoring
- Ability to engage with stakeholders constructively to discuss outcomes and reduce disputes or appeals
- Familiarity with continuous improvement, root cause analysis, and process enhancement
- Ability to work across multiple workstreams or within multi-layered AML environments
Benefits
- medical, dental and vision coverage
- 401(k)
- life insurance
- other paid leave for qualifying circumstances
- incentive award
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AML investigative processesQuality AssuranceQuality ControlTransaction Monitoringroot cause analysisprocess enhancementservice quality assessmentsrisk managementanalytical capabilityattention to detail
Soft Skills
written communicationstakeholder engagementcollaborationnegotiationrecommendation for changeconstructive discussionattention to detailperformance improvementquality improvementdispute resolution