Director, TPA Vendor Relations

WoodmenLife

Director managing strategic TPA partnerships at WoodmenLife. Ensuring performance delivery aligned with organizational goals.

Posted 7/30/2026full-timeOmaha • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in vendor management and operational oversight, with a strong focus on performance metrics, accountability, and customer experience. Proven ability to lead cross-functional teams and drive continuous improvement initiatives while managing complex vendor relationships.

Highest-signal resume keywords

Vendor ManagementOperational PerformanceContract NegotiationPerformance MetricsCustomer Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Vendor ManagementOperations ManagementPerformance Management FrameworkRequirements GatheringContract ManagementData AnalysisSLA DevelopmentKPI DevelopmentRisk MitigationContinuous Improvement

Soft Skills

Effective CommunicationAdaptabilityCritical ThinkingRelationship BuildingChange Management

Industry Keywords

TPA ManagementInsuranceFinancial ServicesService DeliveryPerformance Reviews

About the role

Key responsibilities & impact

Establish operational standards, governance routines, and performance expectations for TPA partners.
Drive disciplined execution of service delivery, ensuring adherence to defined processes, timelines, and quality standards.
Ensure alignment of TPA services with operational priorities, service models, and customer experience expectations.
Develop and maintain a performance management framework, including SLAs, KPIs and scorecards with clear targets and expectations.
Establish and enforce standardized operating rhythms, including performance reviews and issue escalation protocols.
Monitor and analyze vendor performance data to ensure consistent achievement of service, quality, and financial metrics.
Hold vendors accountable through structured performance reviews and enforcement of contractual obligations.
Establish continuous improvement expectations with TPAs to enhance efficiency, quality, and our cost position.
Document and ensure lessons learned and best practices are captured and consistently applied.
Oversee vendor contracts to ensure clear alignment between performance expectations and financial outcomes.
Partner with Finance to manage cost and identify opportunities to optimize vendor spend.
Partner with Procurement and Legal on contract negotiations, renewals, and performance-based adjustments.
Proactively identify and mitigate operational, financial, and reputational risks associated with vendor performance.
Serve as the primary point of accountability for TPA performance, providing clear visibility and escalation to senior leadership
Partner with key business stakeholders, technology partners, and senior leaders to ensure alignment between vendor performance and business needs.
Provide clear, data-driven reporting on vendor performance, risks, and improvement actions.
Lead with a hands-on and metrics-driven mindset, ensuring decisions are grounded in data and aligned with business objectives.

Requirements

What you’ll need

Bachelor’s degree preferred: equivalent experience will be considered
7+ years demonstrated experience in vendor management, operations management, and/or TPA management and oversight, preferably within insurance or financial services industry
Experience managing complex vendor relationships
Proven track record of delivering operational performance and enforcing accountability with third-party providers
Knowledge of requirements gathering
Passionate about delivering a positive customer experience
Ability to communicate effectively in writing and verbally with customers, co-workers and vendors
Ability to adapt to changes and shifts in priorities
Strong operational acumen
Strong planning, organizing and facilitation skills
Strong negotiation and contract management skills
Strong critical thinking skills and problem-solving ability
Ability to effectively lead project teams and make sound decisions.
Ability to build relationships with internal and external customers and stakeholders
Ability to drive change and influence cross-functional stakeholders
Ability to leverage customer insights, feedback, and performance data to drive measurable improvements
Ability to simplify processes and translate operational and partner complexity into seamless customer experiences
Demonstrated experience leading and developing others

Benefits

Comp & perks

health, dental, vision, 401(k), life insurance, and more