
Operational Support Specialist, L2
Wood Consulting Services
full-time
Posted on:
Location Type: Office
Location: Annapolis Junction • Maryland • United States
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Salary
💰 $80,000 - $100,000 per year
Job Level
Tech Stack
About the role
- Provide mission‑critical operational, compliance, and coordination support to a federal customer in the Annapolis Junction, Maryland area.
- Support day‑to‑day operational workflows by managing incoming actions, ensuring timely resolution, maintaining high‑quality documentation, and preparing materials for government decision‑makers.
- Maintain documentation (e.g., SOPs, official responses to actions, tracking spreadsheets and databases).
- Perform quality control on incoming requests, monitor and process requests to closure.
- Analyze and summarize key points relevant to government decision makers.
- Prepare meeting agendas, record decisions, and track follow-on actions to closure.
- Train new team members.
Requirements
- Degree in Law, Business, Accounting, or a related field (e.g., Finance, Economics, Management and Information Technology).
- Four (4) years of relevant experience with an Associate’s degree.
- Three (3) years of relevant experience with a Bachelor’s degree.
- One (1) year of relevant experience with a Master’s degree.
- Two (2) additional years of relevant experience may substitute for an Associate’s degree (up to six (6) years total).
- Must be U.S. Citizens and possess an active TS/SCI Security Clearance with a Polygraph.
Benefits
- Comprehensive medical, dental, and vision plans.
- 401(k) with company match.
- Generous PTO policy including vacation, sick leave, and holidays.
- Opportunities for training, certifications, and career advancement.
- Flexible work schedules and remote work options.
- Employee assistance programs, wellness initiatives, and gym membership discounts.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
documentation managementquality controldata analysisoperational workflowscompliance supportcoordination supportmeeting preparationtrainingSOPstracking spreadsheets
Soft Skills
communicationorganizationproblem-solvingattention to detailteam collaborationdecision-makingtime managementleadershipadaptabilityinterpersonal skills
Certifications
TS/SCI Security ClearancePolygraph