Operational Support Specialist, L2

Wood Consulting Services

Operational Support Specialist providing mission-critical support to federal customer in Annapolis Junction, Maryland. Managing operational workflows and maintaining high-quality documentation.

Posted 4/13/2026full-timeAnnapolis Junction • Maryland • 🇺🇸 United StatesJunior💰 $80,000 - $100,000 per yearWebsite

Tech Stack

Tools & technologies

TypeScript

About the role

Key responsibilities & impact

Provide mission‑critical operational, compliance, and coordination support to a federal customer in the Annapolis Junction, Maryland area.
Support day‑to‑day operational workflows by managing incoming actions, ensuring timely resolution, maintaining high‑quality documentation, and preparing materials for government decision‑makers.
Maintain documentation (e.g., SOPs, official responses to actions, tracking spreadsheets and databases).
Perform quality control on incoming requests, monitor and process requests to closure.
Analyze and summarize key points relevant to government decision makers.
Prepare meeting agendas, record decisions, and track follow-on actions to closure.
Train new team members.

Requirements

What you’ll need

Degree in Law, Business, Accounting, or a related field (e.g., Finance, Economics, Management and Information Technology).
Four (4) years of relevant experience with an Associate’s degree.
Three (3) years of relevant experience with a Bachelor’s degree.
One (1) year of relevant experience with a Master’s degree.
Two (2) additional years of relevant experience may substitute for an Associate’s degree (up to six (6) years total).
Must be U.S. Citizens and possess an active TS/SCI Security Clearance with a Polygraph.

Benefits

Comp & perks

Comprehensive medical, dental, and vision plans.
401(k) with company match.
Generous PTO policy including vacation, sick leave, and holidays.
Opportunities for training, certifications, and career advancement.
Flexible work schedules and remote work options.
Employee assistance programs, wellness initiatives, and gym membership discounts.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

documentation managementquality controldata analysisoperational workflowscompliance supportcoordination supportmeeting preparationtrainingSOPstracking spreadsheets

Soft Skills

communicationorganizationproblem-solvingattention to detailteam collaborationdecision-makingtime managementleadershipadaptabilityinterpersonal skills

Certifications

TS/SCI Security ClearancePolygraph