Provide support for implementation, troubleshooting and maintenance of IT systems.
Manage the daily activities of configuration and operation of IT systems.
Provide assistance to users in accessing and using IT systems.
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Optimize system operations and resource utilization, and perform system capacity analysis and planning.
Provide in-depth experience in trouble-shooting IT systems.
Configure and manage Linux, UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements.
Build, configure, monitor and maintain virtual environments.
Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.

Requirements

Bachelor's degree in a technical discipline from an accredited college or university is required and ten (10) years' experience as a SA.
Five (5) years of additional SA experience may be substituted for a bachelor's degree.
Must have SQL and Active Directory experience.
Experience with MIM and Majestic is a plus.

Benefits

Health Insurance: Comprehensive medical, dental, and vision plans.
Retirement Plan: 401(k) with company match.
Paid Time Off: Generous PTO policy including vacation, sick leave, and holidays.
Professional Development: Opportunities for training, certifications, and career advancement.
Work-Life Balance: Flexible work schedules and remote work options.
Wellness Programs: Employee assistance programs, wellness initiatives, and gym membership discounts.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingsystem maintenanceconfiguration managementcapacity analysisLinuxUNIXWindowsSQLActive Directoryvirtual environments

Soft Skills

user assistanceproblem resolutioncommunicationanalysisfeedback

Certifications

Bachelor's degree