System Administrator – Level 1
Wood Consulting Services
full-time
Posted on:
Location Type: Office
Location: Fort Meade • Maryland • United States
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Salary
💰 $100,000 - $130,000 per year
About the role
- Provide support for implementation, troubleshooting and maintenance of IT systems
- Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
- Manage the daily activities of configuration and operation of IT systems
- Provide assistance to users in accessing and using IT systems
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
- Provide support for the escalation and communication of status to agency management and internal customers
- Optimize system operations and resource utilization, and perform system capacity analysis and planning
Requirements
- Bachelor's degree in a technical discipline from an accredited college or university is required.
- Five (5) years of additional SA experience may be substituted for a bachelor's degree.
- Five (5) years’ experience as a SA in programs and contracts of similar scope, type, and complexity is required.
Benefits
- Health Insurance: Comprehensive medical, dental, and vision plans.
- Retirement Plan: 401(k) with company match.
- Paid Time Off: Generous PTO policy including vacation, sick leave, and holidays.
- Professional Development: Opportunities for training, certifications, and career advancement.
- Work-Life Balance: Flexible work schedules and remote work options.
- Wellness Programs: Employee assistance programs, wellness initiatives, and gym membership discounts.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingproblem identificationdiagnosisresolutionconfiguration managementsystem operationsresource utilizationcapacity analysisIT systems supportclient/server/storage/network devices
Soft Skills
communicationuser assistanceescalation management
Certifications
Bachelor's degree in technical discipline