Software Engineer – CXone, Java Services
Wizeline
full-time
Posted on:
Location Type: Remote
Location: Mexico
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About the role
- Develop and maintain NICE CXone Studio scripts and related technologies.
- Integrate CXone with backend systems and troubleshoot platform issues.
- Collaborate with cross-functional teams to deliver contact-center solutions.
- Develop RESTful microservices and maintain coding best practices.
Requirements
- Advanced-Intermediate proficiency in building and maintaining NICE CXone Studio scripts (call flows, IVR, routing logic).
- Strong understanding of ACD, IVR, skill‑based routing, and omnichannel workflows.
- Experience integrating CXone with backend systems through REST APIs, event flows, and data actions.
- Familiarity with WFM, QM, call recording, and other contact‑center platform modules.
- Ability to troubleshoot platform issues using logs, monitoring tools, and call trace/debug utilities.
- Understanding of real‑time and historical metrics, reporting data, and performance tuning for contact flows.
- Advanced proficiency in Java, including object‑oriented design and clean coding principles.
- Experience developing and deploying RESTful microservices using frameworks like Spring Boot.
- Strong understanding of API design, versioning, and contract-first development.
- Experience with unit testing and integration testing using JUnit, Mockito, etc.
- Familiarity with SQL and NoSQL databases (e.g., MySQL, PostgreSQL).
- Experience with CI/CD pipelines and DevOps tools (GitHub).
Benefits
- A High-Impact Environment
- Commitment to Professional Development
- Flexible and Collaborative Culture
- Global Opportunities
- Vibrant Community
- Total Rewards
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
NICE CXone Studio scriptsRESTful microservicesJavaAPI designunit testingintegration testingSQLNoSQLSpring BootDevOps
Soft Skills
collaborationtroubleshootingperformance tuning