Medical Virtual Assistant, Spanish-English Bilingual – Front Desk & Administration

Winning Assistants LLC

Medical Virtual Assistant supporting U.S. healthcare practice remotely.

Posted 7/23/2026full-timeRemote • 🇲🇽 MexicoJunior💰 $6 - $8 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in medical administration and patient care coordination, with strong proficiency in EMR/EHR systems, particularly WebPT. Bilingual communication skills in English and Spanish enhance patient interactions and support effective scheduling and follow-ups.

Highest-signal resume keywords

Medical Administration ExperiencePatient Scheduling ManagementBilingual Communication (English and Spanish)EMR/EHR System Proficiency (WebPT Preferred)Detail-Oriented Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Data EntryCo-Pay CollectionAppointment SchedulingPatient CommunicationVirtual Patient Interaction

Soft Skills

ProactiveReliableEmpathetic CommunicationIndependent WorkStrong Organizational Skills

Tools & Technologies

WebPTOptimumTabletNoise-Canceling HeadsetWebcam

Certifications & Qualifications

NBI ClearanceLocal Police Clearance

Industry Keywords

Healthcare SupportPatient Management SystemVirtual Assistant ExperienceInbound Call HandlingPatient Care Coordination

About the role

Key responsibilities & impact

Greeting patients virtually and assisting with the check-in process. Conducting face-to-face patient interactions via tablet during check-in
Collecting patient co-pays and deductibles and confirming patient details
Answering inbound phone calls and responding to patient inquiries
Scheduling, confirming, and managing patient appointments accurately
Performing patient communication and follow-ups
Supporting patient care coordination through remote administrative tasks
Completing back-end administrative support as needed
Entering and maintaining accurate patient data in the patient management system
Using EMR/EHR systems (WebPT experience preferred)
Remaining present in a virtual video conference room with camera on for the entire shift to support real-time collaboration

Requirements

What you’ll need

At least 1 year of experience in medical administration, healthcare support, or a healthcare front desk role (including virtual assistant experience)
Prior and strong experience in handling patient scheduling and inbound calls in a healthcare setting.
Proven experience collecting patient co-pays and deductibles, including discussing payments professionally and in a patient-friendly manner
Comfortable using EMR/EHR systems (experience with WebPT is an advantage)
Strong fluency in both English and Spanish is required. Able to communicate clearly, professionally, and empathetically with patients in both languages
Must be confident being on camera and engaging patients in real time.Confident in tablet-based, patient-facing virtual interactions
Proactive, reliable, and able to work independently
Detail-oriented with strong organizational skills
Proficiency in WebPT and Optimum is a plus
Must be proficient in speaking and writing English very clearly
Must have relevant work experience
Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
Device: Reliable laptop or desktop computer.
Internet: High-speed connection (minimum 15 Mbps).
Audio: Noise-canceling headset.
Video: Webcam for virtual meetings.
Workspace: Quiet, professional environment.

Benefits

Comp & perks

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.