Spa Receptionist, Sales Virtual Assistant

Winning Assistants LLC

Spa Receptionist & Sales Virtual Assistant role focusing on client support and appointment management. Ideal for proactive individuals experienced in customer service and sales within a remote working environment.

Posted 7/22/2026full-timeRemote • 🇵🇭 PhilippinesMid-LevelSenior💰 $5 - $6 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client communication, appointment management, and sales within the spa, aesthetics, or wellness industries. Proficient in upselling services and educating clients on membership benefits while ensuring compliance with HIPAA regulations.

Highest-signal resume keywords

Appointment SettingClient CareSales ExperienceHIPAA ComplianceUpselling Packages

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client CommunicationAppointment ManagementSales TechniquesUpsellingLead Nurturing

Soft Skills

ProfessionalismResponsivenessInterpersonal SkillsOrganizationProblem-Solving

Tools & Technologies

Messaging PlatformsVideo Conferencing ToolsAutomated Messaging SystemsHigh-Speed InternetNoise-Canceling Headset

Certifications & Qualifications

HIPAA CertificationNBI ClearanceLocal Police Clearance

Industry Keywords

SpaAestheticsWellnessBeautyHealthcare

About the role

Key responsibilities & impact

Answer inbound phone calls and respond to client inquiries promptly and professionally
Follow up with new leads through phone calls, text messages, and multiple messaging platforms
Nurture leads until they book an appointment
Respond to inquiries from Instagram, Facebook Messenger, website chat, and automated messaging platforms
Schedule, confirm, reschedule, and manage client appointments
Proactively contact clients regarding cancellations and available appointment openings
Upsell services and packages during client interactions
Educate clients on membership benefits and available promotions
Support daily administrative operations
Manage client communications during staff callouts or scheduling changes

Requirements

What you’ll need

Previous experience in appointment setting, client care, or customer service
Sales experience is required
Experience with upselling packages or memberships is highly preferred
Experience in the spa, aesthetics, wellness, beauty, or healthcare industry is preferred
HIPAA certification or HIPAA compliance knowledge
Must be proficient in speaking and writing English very clearly
Must have relevant work experience
Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
Must be available for video meetings with your camera on (when needed)
Device: Reliable laptop or desktop computer.
Internet: High-speed connection (minimum 25 Mbps).
Audio: Noise-canceling headset.
Video: Webcam for virtual meetings.
Workspace: Quiet, professional environment

Benefits

Comp & perks

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
Top 1% VA Performance Training: Access to proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.