Medical Virtual Assistant, Primary Care

Winning Assistants LLC

Medical Virtual Assistant at a primary care practice in Massachusetts. Handling patient coordination, scheduling, and administrative support while ensuring excellent patient experience.

Posted 7/20/2026full-timeRemote • 🇵🇭 PhilippinesJunior💰 $5 - $6 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient scheduling, intake, and care coordination, with a strong focus on insurance verification and prior authorizations. Proficient in managing high call volumes and providing exceptional customer service in a healthcare setting.

Highest-signal resume keywords

Patient SchedulingInsurance VerificationEClinicalWorks (ECW)Weave Phone SystemCustomer Service Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient IntakePrior AuthorizationsReferral ProcessingAppointment CoordinationHigh-Volume Call Management

Soft Skills

Excellent CommunicationProfessional Phone EtiquetteOrganizational SkillsDetail-OrientedAdaptability

Tools & Technologies

EClinicalWorks (ECW)Weave Phone SystemNoise-Canceling HeadsetVideo Conferencing Tools

Certifications & Qualifications

NBI ClearanceLocal Police Clearance

Industry Keywords

Healthcare PracticePatient Care CoordinationMedical Virtual AssistantFrontdesk / Receptionist

About the role

Key responsibilities & impact

Answer incoming phone calls and manage high call volume
Handle patient inquiries professionally and efficiently
Conduct outbound calls
Serve as the first point of contact for patients through the Weave phone system
Escalate or route calls to the appropriate team members when necessary
Schedule, reschedule, and coordinate patient appointments
Send appointment reminders and follow-up communications
Manage patient messages, voicemails, and callback requests
Manage emails and calendars
Perform insurance verification
Process prior authorizations
Handle referral processing
Complete patient intake and registration
Perform general administrative and back-office support

Requirements

What you’ll need

Experience in a primary care or healthcare practice is preferred
Experience handling high-volume inbound patient calls
Excellent English communication with a clear, neutral accent
Professional phone etiquette and strong customer service skills
Atleast 1 year of experience with patient scheduling, intake, and care coordination
Knowledge and hands on experience with insurance verification, prior authorizations, and referrals
Strong organizational and multitasking skills
Reliable, detail-oriented, and able to work independently
Experience with eClinicalWorks (ECW) and Weave is preferred (similar EHR experience is welcome)
Adaptable, proactive, and able to work independently while collaborating with the clinical team
Basic Requirements
Must speak and write English clearly and professionally.
Must have at least 1 year of relevant work experience in Medical Virtual Assistant, Frontdesk / Receptionist and / or Patient Care Coordination
Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
Must be available to attend video meetings with camera on when required.
Technical Requirements
Computer: Reliable laptop or desktop computer.
Internet: Stable high-speed internet connection (minimum 25 Mbps).
Audio: Noise-canceling headset.
Video: Working webcam for virtual meetings.
Workspace: Quiet and professional work environment.

Benefits

Comp & perks

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.