Medical Virtual Assistant – Patient Reactivation, Scheduling

Winning Assistants LLC

Medical Virtual Assistant providing patient reactivation and scheduling support for an internal medicine practice. Ensuring timely follow-up care and efficient communication with patients.

Posted 7/17/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-Level💰 $5 - $6 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient scheduling, care coordination, and insurance verification within a healthcare setting. Proficient in maintaining accurate documentation and ensuring HIPAA compliance while delivering compassionate patient communication.

Highest-signal resume keywords

Patient SchedulingCare CoordinationInsurance VerificationEMR/EHR SystemsNextGen Office Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Follow-UpAppointment ConfirmationDocumentation ManagementAdministrative Workflow ManagementInsurance Benefits Review

Soft Skills

Compassionate CommunicationOrganizational SkillsAttention to DetailMultitaskingProblem-Solving

Tools & Technologies

EMR SystemsEHR SystemsPatient Communication Platform

Certifications & Qualifications

HIPAA Compliance Training

Industry Keywords

Healthcare AdministrationMedical Virtual AssistantInternal MedicinePrimary Care

About the role

Key responsibilities & impact

Proactively contact patients to ensure completion of provider-ordered labs, imaging, referrals, diagnostic testing, and other follow-up care.
Monitor outstanding provider orders and maintain follow-up lists to prevent delays in patient care.
Track pending patient tasks and ensure nothing falls through the cracks.
Coordinate with patients regarding provider requests, test results, referrals, and additional care instructions.
Escalate complex patient concerns when appropriate.
Schedule, reschedule, and confirm appointments across multiple providers.
Maintain organized provider calendars while optimizing patient flow.
Send appointment reminders using the patient communication platform.
Coordinate follow-up appointments and ensure scheduling accuracy.
Answer inbound patient calls professionally and efficiently.
Make outbound calls for patient follow-ups, appointment confirmations, and care coordination.
Serve as the virtual front desk by assisting patients with scheduling inquiries and general questions.
Deliver compassionate and patient-centered communication during every interaction.
Verify patient insurance eligibility and benefits.
Review coverage prior to appointments and document findings accurately.
Communicate insurance-related information to patients when necessary.
Provide front and back office medical assistant support.
Maintain accurate documentation within the EMR/EHR.
Manage emails, provider messages, and administrative workflows.
Coordinate calendars and assist with daily office operations.
Maintain HIPAA compliance and patient confidentiality.

Requirements

What you’ll need

Minimum 2 years of healthcare administrative or medical virtual assistant experience.
Experience working in an internal medicine or primary care practice is highly preferred.
Strong experience with patient scheduling, follow-up, and care coordination.
Experience verifying insurance eligibility and benefits.
Hands-on experience using EMR/EHR systems.
NextGen Office experience is highly preferred (candidates with similar EMR experience are also encouraged to apply).
Excellent English verbal and written communication skills with a clear, patient-friendly speaking voice.
Professional, compassionate, and empathetic demeanor when interacting with patients.
Strong organizational skills with exceptional attention to detail.
Ability to multitask and manage competing priorities effectively.
Self-motivated with the ability to work independently and solve problems proactively.
Reliable, dependable, and committed to long-term employment.
HIPAA compliant or willing to complete HIPAA training.

Benefits

Comp & perks

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.