Virtual Assistant – Mental Health Practice

Winning Assistants LLC

Virtual Assistant supporting a mental health practice's front desk, patient communication, and administrative tasks. Must be experienced in mental health settings with clear English communication.

Posted 7/16/2026part-timeRemote • 🇵🇭 PhilippinesMid-LevelSenior💰 $5 - $6 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient communication, scheduling, and administrative tasks within a mental health setting, utilizing tools like Weave and Healthie for effective practice management. Strong organizational skills and empathetic communication are essential for handling patient interactions and insurance processes.

Highest-signal resume keywords

Mental Health ExperienceWeave (VoIP) ProficiencyHealthie (EHR) ProficiencyInsurance Verification ExperienceEmpathetic Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Insurance VerificationBillingCopay CollectionPatient SchedulingMedication Refill Management

Soft Skills

Empathetic CommunicationDetail-OrientedSelf-MotivatedProfessionalismClear English Speaking Skills

Tools & Technologies

WeaveHealthieSocial Media Engagement

Certifications & Qualifications

NBI ClearanceLocal Police Clearance

Industry Keywords

Mental HealthPsychiatric PracticeFunctional MedicineNutrition in CareRoot-Cause Approach

Tech Stack

Tools & technologies

VoIP

About the role

Key responsibilities & impact

Assist with a blend of front desk, billing, patient communication, lead generation, and administrative tasks.
Phone & Patient Communication: Answer inbound calls and make outbound follow-ups, assist with medication refill requests, communicate with empathy and warmth.
Scheduling & Administrative Tasks: Set and confirm appointments, conduct patient call follow-ups, manage insurance eligibility verification.

Requirements

What you’ll need

Prior mental health or psychiatric practice experience strongly preferred
Experience using Weave (VoIP) and Healthie (EHR) strongly preferred
Experience with insurance verification, billing, and copay collection
Excellent, clear English speaking skills with a gentle tone
Confident in handling phone-based patient conversations
Familiarity with mental health philosophy: root-cause approach, functional medicine, nutrition’s role in care
Empathetic and professional communication skills
Social media savvy – especially Instagram DM engagement
Organized, detail-oriented, and self-motivated
Must speak and write English clearly and professionally.
Must have relevant work experience.
Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
Must be available to attend video meetings with camera on when required.
Computer: Reliable laptop or desktop computer.
Internet: Stable high-speed internet connection (minimum 25 Mbps).
Audio: Noise-canceling headset.
Video: Working webcam for virtual meetings.
Workspace: Quiet and professional work environment.

Benefits

Comp & perks

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.