Patient Outreach Specialist

Winning Assistants LLC

Patient Outreach Specialist serving as the first point of contact for patients, educating them on DME products and guiding them through the acquisition process. Supporting a fast-growing U.S.

Posted 7/15/2026full-timeRemote • 🇵🇭 PhilippinesJunior💰 $5 - $6 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient support and communication within the Durable Medical Equipment (DME) industry, with a strong focus on outbound calling, appointment scheduling, and compliance with HIPAA regulations.

Highest-signal resume keywords

Durable Medical Equipment (DME) ExperienceOutbound CallingPatient SupportCRM SystemsExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient Needs AssessmentSales OutreachLead NurturingAppointment SchedulingDocumentation Management

Soft Skills

EmpathyProfessional CommunicationStrong Listening SkillsOrganizational SkillsTime Management

Tools & Technologies

CRM SystemsMicrosoft OfficeGoogle WorkspacePhone PlatformsChat Platforms

Industry Keywords

HealthcareCustomer ServiceConsultative ConversationsHIPAA ComplianceCommunity Outreach

About the role

Key responsibilities & impact

Make outbound calls to prospective and existing patients to introduce and educate them about available DME products and services
Assess patient needs and recommend appropriate equipment based on their circumstances
Explain the DME process, including insurance verification, required documentation, and next steps
Address patient questions with professionalism, empathy, and product knowledge
Handle inbound inquiries via phone, email, chat, and text
Schedule appointments and coordinate follow-up communications
Support calendar management for both internal teams and patient appointments
Collaborate with intake, billing, and support teams to ensure a seamless patient experience
Assist with community outreach initiatives and virtual patient education events as needed
Maintain accurate documentation of all patient interactions within the CRM or patient management system
Manage emails and text messages by sorting, prioritizing, and responding appropriately
Assist with distributing newsletters, patient communications, and practice updates
Ensure all patient interactions and documentation comply with HIPAA regulations and organizational policies

Requirements

What you’ll need

1–3 years of experience in healthcare, customer service, patient support, sales, or a call center environment preferred
Previous experience supporting patients or customers through consultative conversations
Experience in the Durable Medical Equipment (DME) industry is a strong advantage
Proven experience with outbound calling, sales outreach, lead nurturing, or cold calling
Ability to confidently explain products, educate patients, and address objections professionally
Excellent verbal and written English communication skills
Strong listening skills with the ability to understand patient needs and recommend appropriate solutions
Professional, empathetic, and patient-focused communication style
Experience scheduling appointments and managing follow-up activities
Ability to manage multiple patient interactions while maintaining excellent attention to detail
Strong organizational and time management skills
Comfortable working independently while meeting productivity goals
Experience with CRM systems
Phone, chat, and messaging platforms
Microsoft Office or Google Workspace

Benefits

Comp & perks

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.