Mental Health Virtual Assistant, Patient Coordinator

Winning Assistants LLC

Mental Health Virtual Assistant assisting with patient coordination and administrative support in a U.S.-based mental health practice, working remotely from the Philippines.

Posted 7/8/2026part-timeRemote • 🇵🇭 PhilippinesJuniorMid-Level💰 $5 - $6 per hourWebsite

Tech Stack

Tools & technologies

WordPress

About the role

Key responsibilities & impact

Serve as the virtual front desk by answering incoming phone calls professionally and promptly.
Respond to patient emails and inquiries with excellent customer service.
Schedule, reschedule, and confirm patient appointments.
Maintain provider calendars and ensure efficient scheduling.
Verify patients' insurance benefits and eligibility.
Perform general healthcare administrative tasks and maintain accurate patient information.
Support daily clinic operations to ensure smooth workflow.
Conduct outbound calls to previous patients to encourage appointment scheduling.
Help re-engage inactive patients to improve provider schedules and practice growth.
Maintain professional, empathetic communication during outreach.
Assist with updating the practice's website as needed.
Support basic social media management and content updates.
Help maintain an engaging online presence to support practice growth.
Provide basic billing assistance when needed.
Support billing-related administrative tasks and be open to learning additional responsibilities as the practice grows.

Requirements

What you’ll need

At least 2 years of healthcare or medical virtual assistant experience.
Experience handling patient scheduling, appointment coordination, and administrative support.
Strong verbal and written English communication skills with a neutral, professional phone presence.
Excellent customer service and interpersonal skills.
Strong organizational and multitasking abilities.
Preferred: Experience supporting a mental health or behavioral health practice.
Preferred: Experience verifying insurance benefits.
Preferred: Exposure to medical billing processes.
Preferred: Experience conducting outbound patient calls or appointment reactivation campaigns.
Preferred: Familiarity with website or social media management.
Preferred Software & Tools: TherapyNotes (Ideal), RingRx (Ideal), Spruce Health, Weave, RingCentral, Nextiva, Dialpad, SimplePractice, Athena, AdvancedMD, eClinicalWorks, Kareo/Tebra, Practice Fusion, or other healthcare software; understanding of insurance eligibility workflows, Google Workspace, WordPress, Canva, Meta Business Suite (nice to have).

Benefits

Comp & perks

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Patient SchedulingInsurance VerificationMedical Billing ProcessesAppointment CoordinationHealthcare Administration

Soft Skills

Excellent Communication SkillsInterpersonal SkillsOrganizational AbilitiesMultitasking SkillsEmpathetic Communication