Spanish Bilingual Medical Virtual Assistant

Winning Assistants LLC

Medical Virtual Assistant specializing in insurance verification and patient support. The role involves ensuring accuracy in patient records and maintaining HIPAA compliance in a remote setup.

Posted 7/7/2026full-timeRemote • 🇵🇭 PhilippinesJuniorMid-Level💰 $6 - $7 per hourWebsite

About the role

Key responsibilities & impact

Verify patient insurance eligibility and benefits before scheduled appointments.
Review deductibles, copays, coinsurance, and patient financial responsibility.
Ensure insurance information is accurate and updated within the EHR/EMR.
Document all eligibility verification activities accurately and thoroughly.
Submit and obtain prior authorizations through insurance portals and payer websites.
Monitor pending authorization requests and follow up with insurance companies as needed.
Communicate authorization updates promptly to providers and clinic staff.
Maintain accurate records of authorization status and supporting documentation.
Create new patient charts and update existing medical records.
Ensure patient demographics and insurance information remain complete and accurate.
Maintain organized documentation within the electronic medical record system.
Answer overflow inbound phone calls when the in-office team is unavailable.
Assist patients with general inquiries in a courteous, professional, and empathetic manner.
Route calls appropriately and ensure timely message delivery.
Support the front office with insurance-related administrative tasks.
Maintain strict HIPAA compliance and protect patient confidentiality at all times.

Requirements

What you’ll need

Minimum 2 years of experience working in a U.S. healthcare setting.
Hands-on experience with insurance eligibility verification and prior authorization processing.
Strong understanding of:
- Commercial insurance plans
- Deductibles
- Copays
- Coinsurance
- Authorization requirements
Experience using insurance portals and payer websites.
Experience working with EHR/EMR systems (EasyDerm experience is a plus).
Previous experience handling inbound patient phone calls in a medical office.
Excellent English verbal and written communication skills with a professional phone presence.

Benefits

Comp & perks

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Insurance Eligibility VerificationPrior Authorization ProcessingDeductiblesCopaysCoinsuranceAuthorization RequirementsPatient Chart CreationMedical Record UpdatingHIPAA Compliance

Soft Skills

Professional Phone PresenceEmpathyCourteous Communication