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Healthcare Sales and Support Specialist
Winning Assistants LLCHealthcare Sales & Support Specialist supporting patient coordination and customer communication for healthcare services. Requires clinical experience and excellent communication skills with a focus on patient care.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
prior authorizationsinsurance verificationappointment schedulingconsultation coordinationbilling workflowscustomer serviceadministrative task managementitemized receipts preparationinsurance claims submissionmedical product education
Soft Skills
strong communication skillsmultitaskingorganizational abilityindependent workcompassionate communicationprofessional demeanorempathetic communicationconfidence in phone communicationpatient-focused approachprofessionalism
Tools & Technologies
Google FormsAsanaGoogle Voiceadministrative organization toolsworkflow management tools
Industry Keywords
healthcare experienceHIPAA awarenessmedical wigscranial prostheticshair extension services
About the role
Key responsibilities & impact- Conduct patient follow-up calls and lead nurturing
- Schedule consultations and appointments
- Coordinate virtual consultations and calendar management
- Manage phone calls and routing through Google Voice
- Respond to consultation inquiries submitted through Google Forms
- Support administrative task management through Asana
- Process prior authorizations and insurance verification
- Assist with insurance reimbursement coordination
- Prepare itemized receipts and invoices
- Support billing-related administrative workflows
- Submit out-of-network insurance claims
- Educate clients about medical wigs, cranial prosthetics, and hair extension services
- Explain financing and payment options professionally and confidently
- Help communicate the value of higher-end medical products
- Support consultation follow-up and appointment conversion efforts
- Provide customer service support across both business lines
Requirements
What you’ll need- Nursing background or prior clinical healthcare experience strongly preferred
- Experience with prior authorizations, insurance verification, and healthcare administrative workflows
- Strong customer service and patient communication skills
- Previous experience handling appointment scheduling and consultation coordination
- HIPAA awareness and professionalism
- Comfortable discussing products, pricing, and consultation options confidently
- Strong multitasking and organizational ability
- Ability to work independently and reduce operational burden on the owner
- Compassionate and professional communication style, especially when working with clients experiencing hair loss or medical concerns
- Communication Requirements
- Clear and professional English communication skills
- Minimal to neutral accent preferred for phone-based communication
- Strong confidence handling phone calls, follow-ups, and consultation coordination
- Professional, empathetic, and patient-focused demeanor
- Technical Skills & Systems ExperienceExperience with the following tools is preferred:
- Google Forms
- Asana
- Google Voice or similar phone systems
- Administrative organization and workflow management tools
- Candidates should also be comfortable learning and managing manual workflows and client communication systems.
Benefits
Comp & perks- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.