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Hospice & Palliative Care Medical Virtual Assistant
Winning Assistants LLCMedical Virtual Assistant supporting hospice intake operations and managing high-volume communications. Participating in emotionally sensitive conversations and providing exceptional service to patients and families.
About the role
Key responsibilities & impact- Handle high-volume inbound and outbound phone calls professionally and efficiently
- Conduct patient intake and collect required demographic, medical, and referral information
- Verify insurance eligibility and benefits
- Route calls, messages, and requests to the appropriate family members, clinicians, or departments
- Manage and prioritize urgent communication needs
- Coordinate with referral sources, patients, families, and healthcare providers
- Document all communications accurately within the EMR system
- Assist with hospice admission workflows and intake coordination
- Maintain confidentiality and HIPAA compliance at all times
- Provide weekend coverage when needed
Requirements
What you’ll need- Previous healthcare, hospice, home health, medical office, or medical virtual assistant experience
- Strong communication and customer service skills
- Experience handling high-volume inbound and outbound calls
- Experience with patient intake and insurance eligibility verification
- Ability to remain calm, professional, and compassionate during emotionally sensitive situations
- Strong multitasking, organizational, and time-management skills
- Reliable internet connection and quiet professional work environment
- Detail-oriented, dependable, adaptable, and proactive
- Nursing background strongly preferred
- Hospice or palliative care experience preferred
- Experience using Axxess EMR
- Familiarity with Salesforce, Slack, WhatsApp, Skype, and similar communication platforms
Benefits
Comp & perks- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
patient intakeinsurance eligibility verificationhospice admission workflowsEMR documentation
Soft Skills
communication skillscustomer service skillsmultitaskingorganizational skillstime-management skillscalmnessprofessionalismcompassiondependabilityadaptability