FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Healthcare Virtual Assistant – Front Desk, Scheduling, Insurance Support
Winning Assistants LLCHealthcare Virtual Assistant managing front desk operations, patient scheduling, and insurance verification for a medical practice. Delivering exceptional service while handling administrative tasks remotely.
About the role
Key responsibilities & impact- Answer incoming patient phone calls professionally and efficiently
- Manage patient callbacks and follow-up communications
- Respond to patient inquiries and administrative requests
- Provide excellent customer service and patient support through phone and electronic communication
- Handle patient concerns with professionalism and empathy
- Schedule, reschedule, and confirm patient appointments
- Manage no-show appointments and rescheduling efforts
- Support patient check-in and check-out workflows
- Maintain accurate scheduling records within NexTech EHR
- Verify patient insurance eligibility and benefits
- Submit and follow up on prior authorizations
- Coordinate with insurance companies regarding claims and authorizations
- Assist with medical billing tasks and claims follow-up
- Post patient payments accurately into the practice management system
- Maintain organized billing and account records
- Update and maintain accurate patient records in NexTech EHR
- Support front desk and administrative operations as needed
- Assist with documentation and workflow management
- Ensure HIPAA compliance and patient confidentiality at all times
- NexTech EHR (Primary System)
- Timely answering and management of incoming patient calls
- Accurate appointment scheduling and follow-up communications
- Efficient handling of callbacks and patient inquiries
- Accurate insurance verification and prior authorization processing
- Proper payment posting and billing support
- Consistent patient satisfaction and customer service standards
- Reliable attendance and responsiveness during work hours
Requirements
What you’ll need- Medical office, healthcare, nursing, or clinical experience required
- Experience with patient scheduling and front desk operations preferred
- Experience with insurance verification, prior authorizations, or billing support preferred
- Experience using NexTech EHR strongly preferred
- Previous virtual assistant experience is a plus
- Required Skills
- Excellent phone etiquette and verbal communication skills
- Strong customer service and patient support skills
- Knowledge of insurance verification and patient eligibility processes
- Familiarity with medical billing and payment posting
- Ability to multitask and manage competing priorities
- Strong attention to detail and accuracy
- Excellent organizational and time management skills
- Ability to work independently while following established workflows
- Strong problem-solving and critical-thinking abilities
- Comfortable handling confidential patient information
- Ability to learn new systems and adapt quickly
Benefits
Comp & perks- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
NexTech EHRinsurance verificationprior authorizationsmedical billingpayment postingpatient schedulingclaims follow-uppatient record managementappointment schedulingbilling support
Soft Skills
customer servicephone etiquetteverbal communicationattention to detailorganizational skillstime managementproblem-solvingcritical thinkingempathymultitasking